Troubleshooting Check-list:

DO:
1. I am using a desktop computer or a laptop.
2. I’ve installed the LATEST version of Adobe Reader on my computer.
3. I am opening the files directly from Adobe Reader using the “File” → “Open” menu inside the program itself.

DON’T:
1. I’m not trying to edit the files on my phone or tablet.
2. I’m not opening the files in a program different than Adobe Reader.
3. I’m not double-clicking on the files to open them (which may bring up a default program different than Adobe Reader).

You can find detailed answers to the most common troubleshooting questions below.

I get an error message when trying to open the ZIP file.

Why does this happen? There may have been an error while downloading the file or you tried to open the ZIP file itself in Adobe Reader.

What to do? Download the file again and make sure it is fully downloaded before trying to open it. It may take a little while to download since the PDF files contain high-resolution graphics.

Once the ZIP file is fully downloaded you will need to unzip it:

Mac users – double-click on the file.

Windows users – You can double-click on the file to open it and then copy the PDF files inside it to a different folder. Or – you can locate the ZIP file on your computer folders, right-click and choose “Extract”, to extract the PDF files from the ZIP file.

Once the file is unzipped you can open the individual PDF files in Adobe Reader.

I can’t see any text in my file or I can’t change it.

Why does this happen? You may have opened the file in a different program instead of Adobe reader, on a mobile device or in your internet browser.


What to do? Download the files to a desktop computer or laptop and use the latest version of Adobe Reader to open and edit them.

I can’t save the changes I made to the file. I get an error message or the saved file turns out blank.

Why does this happen? You may have opened the file in a different program instead of Adobe reader, on a mobile device or in your internet browser.


What to do? Use the latest version of Adobe Reader on a desktop computer or laptop. Use only the “Save” or “Save As” options to save your changes (the “Print to save as a PDF” option is not available in these files and will show you an error message.)

The font looks different than in the listing or it changes when I type in my own text.

Why does this happen? You may have opened the file in a different program instead of Adobe reader, on a mobile device or in your internet browser.


What to do? Use the latest version of Adobe Reader on a desktop computer or laptop to open and edit the file. After you’re done editing, click anywhere outside the highlighted text field and you should see the text in its original font.

I am being asked for a password.

Why does this happen? You may have opened the file in a different program instead of Adobe Reader.


What to do? Use the latest version of Adobe Reader to open the files – you do not need a password for that.